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NCFE Level 2 NVQ Certificate in Customer Care
This qualification is ideal for those people whose customer service role calls for well-developed behavioral competence but whose scope for bringing about change and independent decision-making is limited. It's available for learners aged 16 and above.
In order to achieve this qualification, the candidate must achieve a total of 47 credits made up from two mandatory units and a number of optional units you will choose depending on your job description. For more details please visit: http://www.ncfe.org.uk/QualificationDocuments/qualspec/501-0263-1/Qualification%20Specification.pdf
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NCFE LEVEL 3 NVQ DIPLOMA IN CUSTOMER SERVICE
This qualification is ideal for people who have the scope to bring about permanent improvements in service delivery that benefit their organisation and its customers. These people don't necessarily have to be in a role where they're directly responsible for people.
In order to achieve this qualification, the candidate must achieve a total of 42credits made up of three mandatory units and a number of optional units you will choose depending on your job description. For more details please visit: http://www.ncfe.org.uk/QualificationDocuments/qualspec/501-0231-X/Qualification%20Specification.pdf
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NCFE LEVEL 2 DIPLOMA IN HEALTH AND SOCIAL CARE (ADULTS) FOR ENGLAND
This qualification is to guide and assess the development of knowledge and skills relating to the health and social care workforce. This qualification confirms competence in these areas for roles such as: • Care assistants/support workers/key workers in residential settings, domiciliary services, or day services • Healthcare assistants/support workers in community and primary care environments or acute health environments • Support workers in supported living projects • Community-based care assistants/ support workers/key workers, including those working in specialist areas e.g. dementia, learning disabilities • Personal assistants employed directly by the individual they support or their families • Emerging new types of workers and multidisciplinary health roles crossing traditional service barriers and delivery models.
In order to achieve this qualification, the candidate must achieve a total of 46 credits made up from nine mandatory units and a number of optional units you will choose depending on your job description. For more details please visit http://www.ncfe.org.uk/QualificationDocuments/qualspec/501-2318-X/Qualification%20Specification.pdf
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NCFE LEVEL 3 DIPLOMA IN HEALTH AND SOCIAL CARE (ADULTS) FOR ENGLAND
This qualification is to guide and assess the development of knowledge and skills relating to the health and social care workforce. This qualification confirms competence in these areas for roles such as: • Senior care assistants/support workers/key workers in residential settings, domiciliary services, day services • Senior healthcare assistants / support workers in community care, primary care, and acute health environments • Senior support workers in supported living projects • Community-based senior care assistants/ support workers/key workers, including those working in specialist areas eg dementia, learning disabilities • Personal assistants employed directly by the individual they support or their families • Emerging new types of workers & multidisciplinary health roles crossing traditional service barriers and delivery models
In order to achieve this qualification, the candidate must achieve a total of 58 credits made up from nine mandatory units and a number of optional units you will choose depending on your job description. For more details please visit
http://www.ncfe.org.uk/QualificationDocuments/qualspec/501-2263-0/Qualification%20Specification.pdf
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Certificate for Working in the Health Sector level 3
Duration: 1 year
Awarding Body: NCFE
Entry Requirements:
• Must be 16 years of age or above and
• Have at least NVQ level 2 in Health and Social Care or equivalent.
• If the candidates have no qualifications they will need to have at least one year experience in working in the care sector .
Course Content
This is a practical, work-related course in which the student learns by completing projects and assignments that are based on realistic workplace situations and simulations, activities and demands.
The qualification aims to give learners the opportunity to investigate a work role in the health sector and to provide the underpinning knowledge needed to work effectively.
The course is made up of six mandatory units:
Unit 01 Communication skills for working in the health sector
Unit 02 People and personal development in the health sector
Unit 03 Health, safety and security in the health sector
Unit 04 Service improvement in the health sector
Unit 05 Maintaining quality standards in the health sector
Unit 06 Equality and diversity in the health sector
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LEVEL 3 CERTIFICATE IN ASSESSING VOCATIONAL ACHIEVEMENT (Old A1)
This qualification is for learners aged 19 and above. This qualification is intended for those who assess both occupational competence in the work environment and vocational skills, knowledge and understanding in environments other than the workplace (for example a workshop, classroom or other training environment). The learner will have to hold at least a level two qualification in his/her area of competence.
In order to achieve this qualification the candidates will need to complete three mandatory units.
1. Understanding the principles and practices of assessment
2. Assess occupational competence in the work environment
3. Assess vocational skills, knowledge and understanding
Duration: four months
Awarding Body: NCFE
Fees: £600 (30% discount if they bring their own students)
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NCFE LEVEL 4 CERTIFICATE IN LEADING THE INTERNAL QUALITY ASSURANCE OF ASSESSMENT PROCESSES AND PRACTICE ( old V1)
This qualification is suitable for learners aged 19 and above. It's intended for those who lead a team of internal quality assurance staff.
In order to achieve this qualification the candidates will need to complete three mandatory units.
1. UNDERSTANDING THE PRINCIPLES AND PRACTICES OF INTERNALLY ASSURING THE QUALITY OF ASSESSMENT
2. INTERNALLY ASSURE THE QUALITY OF ASSESSMENT
3. PLAN, ALLOCATE AND MONITOR WORK IN OWN AREA OF RESPONSIBILITY
Duration: six months
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